Skip to content
SupportDevelopersTutorialsWhat’s New

Creating a Personalized link for a specific Customer

You can build a static Personalized link that includes a Customer’s personal details. Personalized links for a specific Customer are based on URL parameters and are best used when you want to send a single email to a particular Lead or Customer. These links are different from dynamic links that are used when you want to send Personalized links to a large group of leads or Customers as part of an email campaign.

For example, a Sales Representative wants to send an email to a specific lead named “John”. They want to include a personalized “Book time with me” link in the body of the email. This link will take John straight to a Booking page where he can choose a date and time for the meeting without needing to enter any personal information such as name and email.

The Sales Representative can create a Personalized link that looks like this: https://go.oncehub.com/dana?name=John&email=john@example.com&skip=1

Section titled “Creating a Personalized link specific for a Customer”

  1. Go to Booking pages on the left.

  2. Select the relevant Booking page or Master page.

  3. In the Overview section of the selected page, click Personalize for a specific Customer (Figure 1).Figure 1: Booking page Overview section

  4. In the Personalize the link for a specific Customer pop-up, enter the Customer name and Customer email (Figure 2).

    • By default, the Skip booking form field will be toggled ON once you’ve entered your Customer details. Skipping the Booking form step allows for a quicker booking process for your Customers.
    • If you want to disable skipping the booking form, toggle the Skip booking form field to OFF.Figure 2: Personalize the link for a specific Customer pop-up

  5. To test the link, click the Open button.

  6. Click the Copy button to copy the link to your clipboard.

  7. Finally, paste the link into your email.