Managing Account Permissions
Account Permissions is the central location for managing feature access and compliance.
This page is especially useful for Account Owners in regulated industries such as financial services and healthcare, where compliance, brand control and the ability to manage feature access at scale are critical. Who Can Access It
Access to the Account Permissions page is determined by your role:
- Account Owners: Have full edit access to modify all settings and policies.
- Account Admins: Have view-only access and cannot make any changes.
How to Configure Account Permissions
Section titled “How to Configure Account Permissions”- Click the gear icon in the top-right corner.
- Select Account Permissions from the menu.
- Review the Account Status and enable or disable available controls as required.
- Confirm the changes when prompted.
Available Controls
Section titled “Available Controls”This section lists the account status and organization level controls managed by the Account Owners.
Account Status
Section titled “Account Status”Displays your current state of the account, such as Active, Trial, or Payment Failure.
Referral Code
Section titled “Referral Code”Displayed as a read-only field only if a referral code exists on the account.
Delete Account
Section titled “Delete Account”Use the Delete button to permanently delete your account. If you don’t see the Delete button and you are the Account Owner, you will need to cancel your subscription first.
- Learn how to delete your account in our Delete your Account article.
- Follow the Canceling your Subscription article to cancel your subscription before deleting your account.
Phone Agent
Section titled “Phone Agent”Allows users to generate dedicated phone numbers for Booking Calendars and Booking Hubs to be used with Phone Agent feature. For more information, see our Introduction to Phone Booking article.
Routing Forms
Section titled “Routing Forms”Determines whether Members and Team Managers can create and manage routing forms.
When disabled, access is restricted to Admins and Account Owners only. If Members or Team Managers already own routing forms at the time of this change, those forms are automatically transferred to the Account Owner. For more information, see our Introduction to Routing Forms article.
Chatbots
Section titled “Chatbots”Determines whether Members and Team Managers can create and manage chatbots.
When disabled, access is restricted to Admins and Account Owners only. If Members or Team Managers already own chatbots at the time of this change, those chatbots are automatically transferred to the Account Owner. For more information, see our Introduction to Chatbots article.
Enforce Booking Calendar Templates
Section titled “Enforce Booking Calendar Templates”Determines whether users can create Booking Calendars from scratch or must use a pre-defined template.
When enabled, the option to create a Booking Calendar from scratch is removed and users are required to select a pre-configured template as their foundation. This ensures organizational compliance and brand consistency across all new Booking Calendars in your account. For more information, see our Total Brand Governance: Enforcing Standardization, Compliance and Control article.
User Integrations
Section titled “User Integrations”Serves as a master switch for organizational integration governance to toggle which third-party integrations are allowed for all users on the account.
Calendar integrations (Google and Microsoft) function as parent toggles. Disabling a parent toggle automatically disables all associated sub-integrations, such as Google Meet, Microsoft Teams, Gmail, and Outlook.
Powered by OnceHub Banner
Section titled “Powered by OnceHub Banner”Controls the visibility of the Powered by OnceHub banner on all guest-facing products, such as:
- Booking Links
- Routing Forms
- Chatbots
- Guest Email Notifications