Booking Calendar User Notifications

User notifications help hosts stay informed about booking-related events. Notifications can be sent via email or SMS. This guide explains how to configure your notifications to suit your preferences and manage them effectively.

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What Are User Notifications in OnceHub?

User notifications are alerts sent to hosts to inform them about important booking events, such as scheduled meetings, cancellations, or reminders. Notifications are customized for each host in their Profile to ensure they only receive relevant updates.

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Notification Methods: Email and SMS

Notifications can be sent using the following methods:

1. Email Notifications (Primary Method)

   • Email is the default and primary method for sending notifications.
   • Hosts can receive detailed updates directly in their inbox, ensuring they stay informed even without access to their phone.

2. SMS Notifications (Optional)

   • SMS can be enabled as a supplementary method to ensure urgent notifications are received promptly.
   • SMS messages will be sent to the verified mobile number provided in your profile.

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Customizing Your Notification Preferences

Tailor your OnceHub notifications to stay informed about your scheduled events.

To customize your notifications:

1. Go to your Notification Settings

   • Click your profile icon in the top right corner.
   • Select User Notifications from the dropdown.

2. Configure your notification methods

   • In the Booking Calendar Notifications table, use the toggle switches under the Email and SMS (Requires SMS credits) columns to turn alerts ON or OFF for each event type:
     • Meeting Confirmation
     • Meeting Reminder
     • Meeting Rescheduled
     • Meeting Reassigned
     • Meeting Cancellation
     • Meeting Request Submitted
     • Meeting Request Approved
     • Meeting Request Declined
   • Your preferences save automatically upon toggle interaction.

3. Verify your mobile number for SMS

   • Ensure you have added and verified your mobile phone number under Profile Overview > Email and Mobile Settings.

Note

If you toggle an SMS alert to ON without a verified mobile phone number linked to your profile, the Verify Mobile Number For SMS Notifications popup appears automatically. Enter your mobile number, submit the 6-digit confirmation code, and the notification toggle will activate.

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Creating Booking Notifications for Your Team

Stay informed about booking activities across your team using the Alert Center. This feature lets you create alerts for specific booking lifecycle events, such as confirmations, cancellations, or reschedules. You can also choose who receives these alerts, ensuring key updates are delivered to the right team members.

To learn about setting up and managing alerts, visit the Alert Center alert article.

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Caution

• Email Priority: Email notifications are the preferred method and are typically used for detailed updates.
• SMS Notifications: Enabling SMS notifications requires SMS credits, which can be purchased separately. To learn more, visit our SMS Credits in OnceHub article.
• Flexibility: Hosts can choose the combination of notification methods that work best for their needs.