Troubleshooting Microsoft 365 Email Integration & Notification Issues

This troubleshooting guide helps you identify and resolve common Microsoft 365 email integration errors to ensure your notification workflow remains uninterrupted.

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Mail Send Permission Removed

Symptoms:

• The User (Administrator/ Member) will receive an error notification when the Microsoft 365 mail sending permission is revoked on their account by IT.
• Guests will stop receiving any booking-related email notifications or calendar invites.

Cause:

The Mail.Send permission for the OnceHub application has been revoked in Azure AD. Once revoked, OnceHub cannot send emails on behalf of the user.

Resolution:

The easiest way to restore the permission is to re-establish the connection.

1. Click on your profile picture in the top right-hand corner.
2. Select User Integrations.
3. Disconnect and Connect your Microsoft 365 account.

NOTE: While disconnecting and reconnecting the account, ensure that full email permissions are granted either by the User or on behalf of the organization.

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Mailbox Quota Exceeded

Symptoms:

• The User (Administrator/Member) will receive an error notification when their mailbox storage quota is full.
• Guests will not receive any booking-related email notifications or calendar invites until storage space is freed.

Cause:

The User’s Microsoft 365 mailbox has reached its storage limit or exceeded its sending quota, preventing OnceHub from sending notifications.

Resolution:

To fix this issue, the Microsoft 365 Workspace Administrator responsible for managing mailbox settings should follow these steps:

1. Go to the Microsoft 365 Admin Center.
2. Navigate to Users → Active Users → [Select the User] → Mail tab.
3. Review the current storage and quotas. For detailed Microsoft guidance on managing storage, see Mailbox Storage Quotas.
4. Retry sending notifications from OnceHub.