--- title: "User action: Cancel/reschedule for Booking pages with Event types" description: "When the activity status of a booking is Scheduled, Rescheduled, No-show, or Completed, the User can request to cancel or reschedule a booking directly from ..." url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-for-booking-pages-with-event-types" --- When the [activity status](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-managing-activities "Understanding ScheduleOnce activity statuses") of a booking is **Scheduled**, **Rescheduled**, **No-show**, or **Completed**, the User can request to cancel or reschedule a booking directly from the [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the Activity Stream"). Note You can cancel or reschedule directly from your calendar if you have connected your OnceHub Account to [Google Calendar](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-google-calendar "User action: Cancel or reschedule in Google Calendar") or [Exchange/Outlook Calendar](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-exchangeoutlook-calendar "User action: Cancel or reschedule in Exchange Calendar"). In this article, you’ll learn how to cancel or request reschedule directly from the Activity stream when you use [Booking pages associated with Event types](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/adding-event-types-to-booking-pages "Adding Event types to Booking pages"). ## Effects of canceling or rescheduling [Section titled “Effects of canceling or rescheduling”](#effects-of-canceling-or-rescheduling) When you request to reschedule from the Activity stream, the booking is canceled and a reschedule request email notification is sent to both the User and the Customer. To reschedule, the Customer clicks the **Reschedule now** button directly from the email notification, or the **Customer’s cancel/reschedule link** in the [calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"). [Learn more about the effects of rescheduling](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-rescheduling "Effect of rescheduling") When you cancel a booking from the Activity stream, a cancellation email notification is sent to both the User and the Customer. [Learn more about the effects of cancellation](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-cancellation "Effect of cancellation") ## Requirements [Section titled “Requirements”](#requirements) To cancel a booking or request to reschedule from the Activity stream, you must be [the Owner, an Editor, or Viewer](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions "Booking page access permissions") of the [Booking page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") that the booking was made on. ## Rescheduling a booking made on a Booking page with Event types [Section titled “Rescheduling a booking made on a Booking page with Event types”](#rescheduling-a-booking-made-on-a-booking-page-with-event-types) 1. Select the activity in the Activity stream. 2. In the **Details** pane, click the **Cancel/request reschedule** link (Figure 1). ![](https://help.staticso2.com/_astro/screen-shot-2020-02-06-at-32712-am.CUMgHKAu_Z1xAbtG.png)Figure 1: Cancel/request reschedule button 3. The **Cancel/request reschedule** pop-up will appear (Figure 2). ![](https://help.staticso2.com/_astro/1561635909862.tV3Zpjgn_Z21ezea.png)Figure 2: Cancel/request reschedule pop-up—Selection step 4. Select whether you want send a reschedule request for the same Event type, or a reschedule request for any Event type. * **Cancel the booking and request reschedule for the *same* Event type:** The Customer will only be able to reschedule with the same Event type that they originally booked on your Booking page or [Master page](https://help.staticso2.com/scheduleonce/master-pages-resource-pools/master-pages/introduction-to-master-pages "Introduction to Master pages"). If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), the Customer will not be asked to pay any [reschedule fee](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/reschedule policy"). The payment data will be reassigned from the cancelled booking to the rescheduled booking in the Activity stream after the Customer reschedules. * **Cancel the booking and request reschedule for *any* Event type:** The Customer will be able to reschedule with any Event type on your Booking page or Master page. If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), the original booking is canceled and refunded. The Customer will be asked to pay the full Event type price when rescheduling, as if it was a new booking. 5. Click **Next**. 6. In the **Notification** step, you can add a reschedule reason that will be provided to the Customer. 7. Click **Next**. 8. In the **Review** step (Figure 3), you can confirm the details of the booking that you’re about to cancel and request that the Customer reschedules. ![](https://help.staticso2.com/_astro/1561637975395.DntU717D_Z29SOrr.png)Figure 3: Cancel/request reschedule pop-up—Review step 9. Click **Request reschedule**. 10. The original booking will be canceled and the Customer will receive an email notification to reschedule. The [Booking page Owner](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions "Booking page access permissions") and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications") with also receive an email notification. [Learn more about notification scenarios](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/notification-scenarios "Notification scenarios") Note You can always decide to change your selection by clicking **Back** at any step of the Cancel/request new times process. To confirm the action, you must click the **Request reschedule** in the last step of the pop-up. ## Canceling a booking made on a Booking page with Event types [Section titled “Canceling a booking made on a Booking page with Event types”](#canceling-a-booking-made-on-a-booking-page-with-event-types) 1. Select the activity in the Activity stream. 2. In the **Details** pane, click the **Cancel/request reschedule** link (Figure 4). ![](https://help.staticso2.com/_astro/screen-shot-2020-02-06-at-32712-am.CUMgHKAu_Z1xAbtG.png)Figure 4: Cancel/request reschedule button 3. The **Cancel/request reschedule** pop-up will appear. 4. Select **Cancel the booking** (Figure 5). ![](https://help.staticso2.com/_astro/1561638134308.CSsY3bzv_Z1z3Pqp.png)Figure 5: Cancel/request reschedule pop-up—Selection step 5. Click **Next**. 6. In the **Notification** step, you can add a cancellation reason that will be provided to the Customer. 7. Click **Next**. 8. In the **Review** step, you can confirm the details of the booking that you’re about to cancel. 9. Click **Cancel booking**. Note **Note**When using [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), refunds can be processed manually via OnceHub. In this case, manual refunds can be processed directly from the **Cancel/request reschedule** pop-up in the **Refund** step. 10. The original booking will be canceled and the Customer will receive an email notification, along with the [Booking page Owner](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions "Booking page access permissions") and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications"). [Learn more about notification scenarios](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/notification-scenarios "Notification scenarios") Note You can always decide to change your selection by clicking **Back** at any step of the Cancel/request new times process. To confirm the action, you must click the **Cancel booking** in the last step of the pop-up.