--- title: "Effects of rescheduling" description: "In this article, you'll learn about the effects of rescheduling in different phases of the booking lifecycle. Learn more about the different activity statuses" url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-rescheduling" --- In this article, you’ll learn about the effects of rescheduling in different phases of the booking lifecycle. [Learn more about the different activity statuses](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-managing-activities "Understanding activity statuses") ## Reschedule initiated by Customer [Section titled “Reschedule initiated by Customer”](#reschedule-initiated-by-customer) When a Customer submits a request to [reschedule a booking](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-action-reschedule-single-booking "Customer action: Reschedule a single booking"), the following actions take place. * **If the Customer reschedules using the same Booking page:** In the [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the ScheduleOnce Activity stream"), the original event is updated with the new time and a status of **Rescheduled (By Customer)**. In the calendar, the event is moved to the new date and time. There is no canceled activity and one calendar event is used for the entire booking lifecycle. Note **Note**This does not apply to Booking pages in [Group session](https://help.staticso2.com/scheduleonce/event-types-booking-pages/scheduling-options/one-on-one-or-group-sessions "One-on-One or Group session") mode integrated with [Zoom](https://help.staticso2.com/user-integrations/basics-user-integrations/connect-your-video-conferencing-app "How to connect ScheduleOnce to Zoom"), [Google Meet](https://help.staticso2.com/user-integrations/basics-user-integrations/connect-your-video-conferencing-app), [Microsoft Teams](https://help.staticso2.com/user-integrations/basics-user-integrations/connect-your-video-conferencing-app), [GoToMeeting](https://help.staticso2.com/user-integrations/basics-user-integrations/connect-your-video-conferencing-app "The ScheduleOnce connector for GoToMeeting"), or [Webex Meetings](https://help.staticso2.com/user-integrations/basics-user-integrations/connect-your-video-conferencing-app "The ScheduleOnce connector for Webex Meetings"). In this case, the original activity is updated with a status of **Canceled (By Customer)** and a new **Rescheduled** Activity is created. * **If the Customer reschedules using a different Booking page:** In the [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the ScheduleOnce Activity stream"), the original activity is updated with a status of **Canceled (By Customer)**, a new **Rescheduled** Activity is created, and the **Stream** activity counter is incremented (Figure 1). ![Figure 1: Stream activity counter](https://help.staticso2.com/_astro/screen-shot-2020-02-19-at-112939-am.B1-QkUBX_Z2o3y0f.png)Figure 1: Stream activity counter * An email notification with the new booking details is sent to the Customer, the User who the Customer made the booking with, and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications"). * The original User and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications") are notified of the canceled booking and are informed of who the Customer reschedules with. * The previously booked time slot is made available. ### When using OnceHub with a connected calendar [Section titled “When using OnceHub with a connected calendar”](#when-using-oncehub-with-a-connected-calendar) * If the [Customer is added to the original calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer Calendar Event options"), the Customer will receive an updated calendar invite email with **CANCELED** in the title. The status of the calendar event will be automatically changed to “Free”. * The original User’s calendar event changes its status to “Free”. This frees up the slot to accept new bookings. * The original calendar event includes **CANCELED** in the title, so that it’s easy to spot that this booking was canceled. However, the calendar event is not deleted. ### When using Payment integration [Section titled “When using Payment integration”](#when-using-payment-integration) If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), payment can be collected automatically via OnceHub and the Customer can be charged a reschedule fee when rescheduling the booking. In this case, a **PAYMENT (RESCHEDULE)** Transaction is added to the Activity stream. ## Reschedule initiated by User [Section titled “Reschedule initiated by User”](#reschedule-initiated-by-user) A User can reschedule a booking using either of the following methods. 1. Send the Customer a reschedule request asking them to reschedule the booking themselves. 2. Reschedule on behalf of the Customer directly in your connected [Google Calendar](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-google-calendar "User action: Cancel or reschedule in Google Calendar") or [Exchange/Outlook Calendar](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-exchangeoutlook-calendar "User action: Cancel or reschedule in Exchange Calendar"). When a reschedule request is sent by the User to the Customer, the following actions take place. * The previously booked time slot becomes available. * The User, [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications"), and the Customer receive an email notification with the reschedule request details. * For [Booking pages associated with Event types](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/adding-event-types-to-booking-pages "Adding Event types to Booking pages"), the Customer will make a new booking for [the same Event type or any Event type](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-for-booking-pages-with-event-types "User action: Cancel/request to reschedule for Booking pages with Event types"), depending on what the User specified in the **Cancel/request reschedule** pop-up. * In the Activity stream, the original activity is updated with a **Canceled (Reschedule requested by User)** status. ### When using OnceHub with a connected calendar [Section titled “When using OnceHub with a connected calendar”](#when-using-oncehub-with-a-connected-calendar-1) * The original calendar event includes **CANCELED** in the title, so that it’s easy to spot that this booking was canceled. However, the calendar event is not deleted. * The User’s calendar event changes its status to “Free”. This frees up the slot to accept new bookings. * If the [Customer was added to the original calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer Calendar Event options"), the Customer will receive an updated calendar invite email with **CANCELED** in the title. The status of the calendar event will be automatically changed to “Free”. ### When using Payment integration [Section titled “When using Payment integration”](#when-using-payment-integration-1) * When the User reschedules with the *same* Event type, the Customer will not be asked to pay a reschedule fee when rescheduling the booking. * When the User reschedules with *any* Event type, payment can be collected automatically via OnceHub and the Customer can be charged for a reschedule fee when rescheduling the booking. In this case, a **PAYMENT (RESCHEDULE)** Transaction is added to the Activity stream.