---
title: "Effects of cancellation"
description: "In this article, you'll learn about the effects of cancellation in different phases of the booking lifecycle. Learn more about the different activity statuses"
url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-cancellation"
---

In this article, you’ll learn about the effects of cancellation in different phases of the booking lifecycle. [Learn more about the different activity statuses](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-managing-activities "Understanding ScheduleOnce activity statuses")

## Cancellation initiated by Customer

[Section titled “Cancellation initiated by Customer”](#cancellation-initiated-by-customer)

When a Customer cancels a booking, the following actions take place.

* An email notification is sent to the Customer, the User who the Customer made the booking with and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications") to notify them of the cancellation.
* In the [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the ScheduleOnce Activity stream"), the activity is updated with a status of **Canceled (By Customer).**
* The previously-booked time slot becomes available.

### When using OnceHub with a connected calendar

[Section titled “When using OnceHub with a connected calendar”](#when-using-oncehub-with-a-connected-calendar)

* If the [Customer is added to the calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"), the Customer will receive an updated calendar invite email with **CANCELED** in the title. The status of the calendar event will be automatically changed to “Free.”
* The booking owner’s calendar event includes **CANCELED** in the title, so that it is easy to spot that this booking was canceled. However, the calendar event is not deleted.
* The original User’s calendar event changes its status to “Free”. This frees up the slot to accept new bookings.

### When using Payment integration

[Section titled “When using Payment integration”](#when-using-payment-integration)

If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), refunds can be processed manually or automatically via OnceHub.

* If the Customer cancels the booking and refunds are processed automatically via OnceHub, an **AUTOMATIC REFUND (CANCELLATION)** refund transaction is added to the Activity stream.
* If the Customer cancels the booking and you manually process a refund via OnceHub, a **MANUAL REFUND VIA ONCEHUB** transaction is added to the Activity stream.

[Learn more about processing refunds via OnceHub](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/customizing-refund-settings "Customizing refund settings")

## Cancellation initiated by User

[Section titled “Cancellation initiated by User”](#cancellation-initiated-by-user)

When a User cancels a booking, the following actions take place.

* An email notification is sent to the Customer, the User who the Customer made the booking with and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Access permissions for subscribing to Booking notifications") to notify them of the cancellation.
* In the [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the ScheduleOnce Activity stream"), the original activity is updated with a status of **Canceled (By User).**
* The previously-booked time slot becomes available.

### When using OnceHub with a connected calendar

[Section titled “When using OnceHub with a connected calendar”](#when-using-oncehub-with-a-connected-calendar-1)

* If the [Customer is added to the calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"), the Customer will receive an updated calendar invite email with **CANCELED** in the title. The status of the calendar event will be automatically changed to “Free.”
* The Booking owner’s calendar event includes **CANCELED** in the title, so that it is easy to spot that this booking was canceled. However, the calendar event is not deleted.
* The Owner’s calendar event changes its status to “Free”. This frees up the slot to accept new bookings.

### When using Payment integration

[Section titled “When using Payment integration”](#when-using-payment-integration-1)

If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), refunds can be processed manually or automatically via OnceHub.

If the User cancels the booking and refunds are processed manually via OnceHub, a **MANUAL REFUND VIA ONCEHUB** transaction is added to the Activity stream.

[Learn more about processing refunds via OnceHub](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/customizing-refund-settings "Customizing refund settings")

## Canceling a booking request in Requested status

[Section titled “Canceling a booking request in Requested status”](#canceling-a-booking-request-in-requested-status)

When a booking request in Requested status is canceled by a User or Customer, the following actions take place.

* An email notification is sent to the Customer, the User who the Customer made the booking with and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Access permissions for subscribing to Booking notifications") to notify them of the cancellation.
* In the Activity stream, the canceled activity changes its status to **Canceled** and moves to the top of the list.