---
title: "Customer action: Reschedule a single booking"
description: "Whether or not a Customer can reschedule a booking is subject to the Cancel/reschedule policy that you've set on your Booking page or Event type."
url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-action-reschedule-single-booking"
---

Whether or not a Customer can reschedule a booking is subject to the [Cancel/reschedule policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/reschedule policy") that you’ve set on your [Booking page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") or [Event type](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/payment-and-rescheduling "Event type: Payment and cancel/reschedule policy section"). The Reschedule policy only applies to scheduled bookings.

In this article, you’ll learn about the steps that a Customer takes to reschedule a single booking.

## How Customers reschedule a single booking

[Section titled “How Customers reschedule a single booking”](#how-customers-reschedule-a-single-booking)

1. The Customer clicks the **Cancel/Reschedule** link in the scheduling confirmation email (Figure 1) or in the [calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"). ![](https://help.staticso2.com/_astro/1561621813415.DfVzh0f-_JeAoX.png)Figure 1: Booking confirmation email
2. The [Cancel/reschedule page](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-page "The Customer Cancel/Reschedule page") will open. In the **Reschedule** tab, the Customer clicks **See available times** (Figure 2) and then selects a new date and time. ![](https://help.staticso2.com/_astro/1561618649557.ucjQTTWZ_1S6GXN.png)Figure 2: Reschedule tab
3. If your [Cancel/reschedule policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/Reschedule policy") asks for a reason for rescheduling, the Customer will be prompted to provide one.
4. The [Booking form step](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-forms-redirect/collecting-customer-data-with-booking-forms "Collecting Customer data with Booking forms") is skipped, since all the required information was already provided by the Customer when they made the booking.
5. Once the booking has been rescheduled, an email notification is sent to the Customer, the Booking owner, and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications").

[Learn more about the effect of rescheduling](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-rescheduling "Effect of rescheduling")

Note

If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), you can charge Customers a reschedule fee when they reschedule a booking. This enables you to generate an additional revenue stream and reduces unnecessary rescheduling activity.