---
title: "Customer action: Cancel a single booking"
description: "Whether or not a Customer can cancel a booking is subject to the cancellation policy you've set on your Booking page or Event type."
url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-action-cancel-single-booking"
---

Whether or not a Customer can cancel a booking is subject to the [cancellation policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/reschedule policy") you’ve set on your [Booking page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") or [Event type](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types"). The cancellation policy only applies to scheduled bookings.

In this article, you’ll learn about the steps a Customer takes to cancel a single booking.

## How Customers cancel a single booking

[Section titled “How Customers cancel a single booking”](#how-customers-cancel-a-single-booking)

1. The Customer clicks the **Cancel/reschedule** link in the scheduling confirmation email (Figure 1) or in the [calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"). ![](https://help.staticso2.com/_astro/1561621813415.DfVzh0f-_JeAoX.png)Figure 1: Booking confirmation email

2. The [Cancel/reschedule page](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-page "The Customer Cancel/Reschedule page") will open.

3. In the **Keep** tab, the Customer can review the details of the booking.

4. In the **Cancel** tab, the Customer can click **Cancel the booking** to cancel the booking (Figure 2). Depending on your [Cancel/reschedule policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/Reschedule policy"), the Customer can be asked to provide a reason for canceling. ![](https://help.staticso2.com/_astro/1561617142107.D-TeXPoQ_qhYey.png)Figure 2: Canceling a booking

   Note

   **Note**When using [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), you can enable [automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce") when Customers cancel a booking or one or more sessions in a package. This enables you to build trust and increase customer satisfaction. [Learn more about enabling automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce")

5. Once the booking has been canceled, the Customer will receive a cancellation email notification, along with the Booking page Owner and [any additional stakeholders](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications "Subscribing to Booking notifications").

[Learn more about the effects of cancellation](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-cancellation "Effect of cancellation")

Note

If you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), you can enable [automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce") when Customers cancel a booking. [Learn more about enabling automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce")