---
title: "Customer action: Cancel a Panel meeting"
description: "Whether or not a Customer can cancel a Panel meeting is subject to the Cancel/reschedule policy you've set on your Booking page or Event type."
url: "https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-action-cancel-panel-meeting"
---

Whether or not a Customer can cancel a [Panel meeting](https://help.staticso2.com/scheduleonce/master-pages-resource-pools/panel-meetings/introduction-to-panel-meetings "Introduction to Panel meetings") is subject to the [Cancel/reschedule policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/reschedule policy") you’ve set on your [Booking page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") or [Event type](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types"). The Cancellation policy only applies to scheduled bookings.

In this article, you’ll learn about the steps that a Customer takes to reschedule a Panel meeting.

## How Customers cancel Panel meetings

[Section titled “How Customers cancel Panel meetings”](#how-customers-cancel-panel-meetings)

1. The Customer clicks the **Cancel/reschedule** link in the scheduling email notification (Figure 1) or in the [calendar event](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer calendar event options"). ![](https://help.staticso2.com/_astro/1561625026093.BYO3ZGuh_1iy6G6.png)Figure 1: Booking confirmation email

2. The [Cancel/reschedule page](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-page "The Customer Cancel/Reschedule page") will open.

3. In the **Cancel** tab, the Customer clicks the **Cancel the booking** button (Figure 2). Depending on your [Cancel/reschedule policy](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy "The Customer Cancel/Reschedule policy"), the Customer can be asked to provide a reason for canceling.![](https://help.staticso2.com/_astro/1561625305140.D1jbp9SB_Z2ij7Gh.png)Figure 2: Cancel tab

4. When a Customer cancels a Panel meeting, the following actions take place:

   * The Customer receives a cancellation [email notification](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-notification-scenarios "Customer notification scenarios").
   * The [Primary team member](https://help.staticso2.com/scheduleonce/master-pages-resource-pools/panel-meetings/booking-owners "Primary team members") receives a cancellation email notification and all [Additional team members](https://help.staticso2.com/scheduleonce/master-pages-resource-pools/panel-meetings/additional-team-members "Additional team members") are cc’d in this email.
   * If the Primary team member is connected to a calendar, the event is automatically cancelled.
   * All panelists see the cancelled [activity status](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-managing-activities "Understanding ScheduleOnce activity statuses") and details for the activity in their [Activity stream](https://help.staticso2.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities "Introduction to the ScheduleOnce Activity stream").

Note

When you use [Payment integration](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal "The ScheduleOnce connector for PayPal"), you can enable [automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce") when Customers cancel a Panel meeting. [Learn more about enabling automatic refunds](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/automatic-refunds-via-oncehub "Automatic refund via ScheduleOnce")