--- title: "Customer notification scenarios" description: "The Scenarios table below defines the Customer notification scenarios used in the Customer notification section of the Booking page." url: "https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-notification-scenarios" --- The Scenarios table below defines the Customer notification scenarios used in the [Customer notification section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") of the Booking page. These scenarios are the booking events that can take place during the booking lifecycle. You can choose which scenarios will trigger notifications and if the notifications are sent via email, SMS, or both. In this article, you’ll learn about the different scenarios for using Customer notifications. ## Location of the Customer notifications section [Section titled “Location of the Customer notifications section”](#location-of-the-customer-notifications-section) ![](https://help.staticso2.com/_astro/1556270366486.AURc3ib9_19NavK.png)Figure 1: The Customer notifications section on an Event type By default, when your [Booking page is associated with Event types](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/adding-event-types-to-booking-pages "Adding Event types to Booking pages"), the Customer notifications section is [located on the Event type](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types"). When your [Booking Page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") is not associated with [Event types](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types"), this section is located on the Booking page[](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types"). However, your account Administrator can [change the location of this section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/booking-form-and-customer-notifications "Event type sections: Location of the Booking form and the Customer notifications sections") to be always on either Booking pages or Event types for the entire account. [Learn more about the location of the Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") ## Scenarios [Section titled “Scenarios”](#scenarios) | **Notification Scenario** | **Description** | | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [**Automatic Booking**](https://help.staticso2.com/scheduleonce/event-types-booking-pages/scheduling-options/automatic-booking-or-booking-with-approval "Automatic booking or Booking with approval") | | | Booking made by Customer | Sent to the Customer\* when the Customer makes a booking. | | [**Booking with approval**](https://help.staticso2.com/scheduleonce/event-types-booking-pages/scheduling-options/automatic-booking-or-booking-with-approval "Automatic booking or Booking with approval") | | | Booking request made by Customer | Sent to the Customer\* when the Customer submits a booking request. | | Booking request approved by User | Sent to the Customer\* when a User approves a booking request. | | [**Calendar event**](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options "Customer Calendar Event options") | | | Calendar event | The calendar event can include any booking details and can be added to the Owner’s and Customer’s\*\* calendars. | | [**Reminders and follow-ups**](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/notifications-to-customers "Notifications to Customers") | | | First Customer reminder | Sent to the Customer\* at a predefined time prior to the meeting. | | Second Customer reminder | Sent to the Customer\* at a predefined time prior to the meeting. | | Third Customer reminder | Sent to the Customer\* at a predefined time prior to the meeting. | | Follow-up message | Sent to the Customer\* at a predefined time after the meeting ends. *Note: There is no predefined text in the Default email or SMS template. The note you write for the Follow-up message will be the only text the customer will receive.* | | [**Booking cancellation**](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-cancellation "Effect of cancellation") | | | [Booking canceled by Customer](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-page "The Customer Cancel/Reschedule page")[](http://help.scheduleonce.com/customer/portal/articles/1057488-cancel-reschedule-by-customer?b_id=7432) | Sent to the Customer\* when the Customer cancels a booking. | | [Booking canceled by User](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/user-action-cancelling-booking-request "User action: Cancel a booking request and request new times")[](https://help.scheduleonce.com/customer/en/portal/articles/2401218-user-action-cancel-a-booking-request-and-request-new-times-?b_id=7432) | Sent to the Customer\* when a User cancels a booking. | | [**Booking reschedule**](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-rescheduling "Effect of rescheduling") | | | [Booking rescheduled by Customer](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-page "The Customer Cancel/Reschedule page")[](http://help.scheduleonce.com/customer/portal/articles/1057488-cancel-reschedule-by-customer?b_id=7432) | Sent to the Customer\* when the Customer reschedules a booking. | | [Reschedule requested by User](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-for-booking-pages-without-event-types "User action: Cancel/request to reschedule without event types") | Sent to the Customer\* when a User sends a reschedule request to the Customer. | | [**Booking request cancellation**](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/user-action-cancelling-booking-request "User action: Cancel a booking request and request new times") | | | [Booking request canceled by Customer](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/customer-action-cancelling-booking-request "Customer Action: Cancel a Booking request") | Sent to the Customer\* when the Customer cancels a booking request. | | [Booking request canceled by User](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/user-action-cancelling-booking-request "User action: Cancel a booking request and request new times") | Sent to the Customer\* when a User cancels a booking request. | | [**Booking request resubmission**](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/customer-action-resubmit-booking-request "Customer Action: Resubmit a Booking request") | | | [Booking request resubmitted by Customer](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/customer-action-resubmit-booking-request "Customer Action: Resubmit a Booking request") | Sent to the Customer\* when the Customer resubmits a booking request. | | [Booking request resubmission requested by User](https://help.staticso2.com/scheduleonce/managing-bookings/responding-to-booking-requests/responding-to-booking-requests/user-action-cancelling-booking-request "User action: Cancel a booking request and request new times") | Sent to the Customer\* when a User asks the Customer to resubmit a booking request. | | **Other notifications** | | | [Manual refund issued by User](https://help.staticso2.com/scheduleonce/account-integrations/payment-collection/paypal/manual-refunds-via-oncehub "Manual refund via ScheduleOnce") | Sent to the Customer\* when the User issues a refund via OnceHub. | \* If the Customer invites additional guests to the meeting via the [Customer guests](https://help.staticso2.com/scheduleonce/recommended-configuration/multiple-attendee-scenarios/can-customers-invite-guests-to-booking "Can Customers Invite Guests to a Booking?") feature, those guests will be CCed in these email notifications, but will not receive any SMS notifications. \*\* If the Customer invites additional guests to the meeting via the [Customer guests](https://help.staticso2.com/scheduleonce/recommended-configuration/multiple-attendee-scenarios/can-customers-invite-guests-to-booking "Can Customers Invite Guests to a Booking?") feature, those guests will be added as attendees to the calendar event, and receive all subsequent event updates.