--- title: "Notification scenarios" description: "Notification scenarios are booking events that trigger an email or SMS notification to be sent to Customers or subscribed Users." url: "https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/notification-scenarios" --- Notification scenarios are booking events that trigger an email or [SMS notification](https://help.staticso2.com/scheduleonce/insights-operations/profile-management/introduction-to-sms-notifications "Introduction to SMS notifications") to be sent to Customers or subscribed Users. Some scenarios take place when you or a Customer take an action, such as a Customer making a booking. Some scenarios take place at a predefined time, such as pre-meeting reminder notifications. In this article, you’ll learn about the different OnceHub Notification scenarios. Note Not all scenarios apply for every booking. For example, the scenario **Booking request made by Customer** triggers a notification only on pages that use [Booking with approval mode](https://help.staticso2.com/scheduleonce/event-types-booking-pages/scheduling-options/automatic-booking-or-booking-with-approval "Automatic Booking or Booking with Approval"). While it is possible to create a template for any scenario, we recommend ensuring that the template is relevant for your scenario. ## OnceHub Notification scenarios [Section titled “OnceHub Notification scenarios”](#oncehub-notification-scenarios) | | **Description** | **Where the template is used** | | ---------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Automatic booking** | | | | Booking made by Customer – Customer notification | Sent to the Customer when the Customer makes a booking. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type → Customer notifications** | | Booking made by Customer – User notification | Sent to subscribed Users when the Customer makes a booking. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left → **Booking page → User notifications** | | **Booking with approval** | | | | Booking request made by Customer – Customer notification | Sent to the Customer when the Customer submits a booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type → Customer notifications** | | Booking request made by Customer – User notification | Sent to subscribed Users when the Customer submits a booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left → **Booking page → User notifications** | | Booking request approved by User – Customer notification | Sent to the Customer when a User approves a booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking request approved by User – User notification | Sent to subscribed Users when a User approves the Customer’s booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Calendar event** | | | | Calendar event – For the User and Customer | The calendar event can include any booking details and can be added to the Booking owner’s calendar and Customer’s calendar. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Reminders and follow-ups** | | | | First Customer reminder | Sent to the Customer at a predefined time prior to the meeting. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | First User reminder | Sent to subscribed Users at a predefined time prior to the meeting. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Second Customer reminder | Sent to the Customer at a predefined time prior to the meeting. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Second User reminder | Sent to subscribed Users at a predefined time prior to the meeting. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Third Customer reminder | Sent to the Customer at a predefined time prior to the meeting. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Third User reminder | Sent to subscribed Users at a predefined time prior to the meeting. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Follow-up message – Customer notification | Sent to the Customer at a predefined time after the meeting ends. Note: There is no prewritten text in the Default email or SMS template. The note you write for the Follow-up message will be the only text the customer will receive. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Follow-up message – User notification | Sent to subscribed Users when a follow-up message is sent to the Customer. Note: The Default template is a confirmation that an email was sent. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Booking cancellation** | | | | Booking canceled by Customer – Customer notification | Sent to the Customer when the Customer cancels a booking. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking canceled by Customer – User notification | Sent to subscribed Users when the Customer cancels a booking. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Booking canceled by User – Customer notification | Sent to the Customer when a User cancels a booking. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section")[](http://help.scheduleonce.com/customer/portal/articles/1878068-the-customer-notifications-section?b_id=7432) Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking canceled by User – User notification | Sent to subscribed Users when a User cancels a booking. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Booking reschedule** | | | | Booking rescheduled by Customer – Customer notification | Sent to the Customer when the Customer reschedules a booking. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking rescheduled by Customer – User notification | Sent to subscribed Users when the Customer reschedules a booking. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Reschedule requested by User – Customer notification | Sent to the Customer when a User requests to reschedule a booking. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Reschedule requested by User – User notification | Sent to subscribed Users when a User sends a reschedule request to the Customer. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Booking reassignment** | | | | Booking reassigned (previous User) | Sent to subscribed Users of the previous Booking page when a booking is reassigned from the page. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Booking reassigned (new User) | Sent to subscribed Users of the new Booking page when a booking is reassigned to the page. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Booking request cancellation** | | | | Booking request canceled by Customer – Customer notification | Sent to the Customer when the Customer cancels a booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking request canceled by Customer – User notification | Sent to subscribed Users when the Customer cancels a booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Booking request canceled by User – Customer notification | Sent to the Customer when a User cancels a booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking request canceled by User – User notification | Sent to subscribed Users when a User cancels a booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **Booking request resubmission** | | | | Booking request resubmitted by Customer – Customer notification | Sent to the Customer when the Customer resubmits a booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking request resubmitted by Customer – User notification | Sent to subscribed Users when the customer resubmits a booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | Booking request resubmission requested by User – Customer notification | Sent to the Customer when a User requests a resubmission of the booking request. | [Customer notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/introduction-to-customer-notifications "The Customer notifications section") Found in **Booking pages** in the bar on the left → **Event type →** **Customer notifications** | | Booking request resubmission requested by User – User notification | Sent to subscribed Users when a User requests the Customer to resubmit a booking request. | [User notifications section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/user-notifications/introduction-to-user-notifications "Introduction to User notifications section") Found in **Booking pages** in the bar on the left **→** **Booking page → User notifications** | | **User management** | | | | New user sign-up email – User notification | Sent to a new User to invite them to join your OnceHub account. | [Adding Users](https://help.staticso2.com/account-administration/user-management/user-management-and-seats "Adding Users") Click on the **Account gear menu** and select **Users** **→** **Add User** button **→ Invitation email template** | Note In the [Notification templates editor](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/introduction-to-notification-templates-editor "Introduction to the Notification Templates Editor") you can [create Custom templates](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/how-to-create-custom-email-or-sms-template "How to create a Custom email or SMS template") for any scenarios of your choosing.