--- title: "Dynamic fields" description: "You can add Dynamic fields to Notification templates to populate emails and SMS notifications with customized data." url: "https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/dynamic-fields" --- You can add Dynamic fields to Notification templates to populate emails and SMS notifications with customized data. In this article, you’ll learn about Dynamic fields. ## How do Dynamic fields work? [Section titled “How do Dynamic fields work?”](#how-do-dynamic-fields-work) Dynamic fields allow you to create email and [SMS notifications](https://help.staticso2.com/scheduleonce/insights-operations/profile-management/introduction-to-sms-notifications "Introduction to SMS notifications") that contain specific information related to your bookings and are personalized for the Customer and User. For example, let’s say you want to start a confirmation email with a personalized greeting. To do this, you’ll insert the dynamic field called **Customer name** into the template. Once you do this, every confirmation email will start with “Dear ``”. OnceHub will insert the name the Customer provided in the [Booking form](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-forms-redirect/collecting-customer-data-with-booking-forms "Collecting Customer data with Booking forms") where you defined that the field “Customer name” should be. ## Where do Dynamic fields get data from? [Section titled “Where do Dynamic fields get data from?”](#where-do-dynamic-fields-get-data-from) OnceHub provides over 80 Dynamic fields to choose from. Dynamic fields contain information taken from: * Booking details. * Customer information from the [Booking form](https://help.staticso2.com/scheduleonce/customization-branding/booking-forms-editor/introduction-to-booking-forms-editor "Introduction to the Booking Forms Editor"). * [Booking page](https://help.staticso2.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages "Introduction to Booking pages") details. * [Event type](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/introduction-to-event-types "Introduction to Event types") details. * [Canceling and rescheduling data](https://help.staticso2.com/scheduleonce/managing-bookings/cancel-reschedule/introduction-to-canceling-and-rescheduling "Introduction to canceling and rescheduling"). * [Reassignment](https://help.staticso2.com/scheduleonce/managing-bookings/reassign/introduction-to-booking-reassignment "Introduction to Booking reassignment") details. * Reminders and Follow-up settings. * Website widget data. * User details. * CRM data. * [Custom fields](https://help.staticso2.com/scheduleonce/customization-branding/booking-forms-editor/creating-and-editing-custom-fields "Creating and editing Custom fields") created in the Booking forms editor. * Payment data. Note Payment data is specified per transaction rather than per activity. Therefore, one activity may have a number of transactions. For example, a single booking may have a rescheduling fee and a refund. ## Adding Dynamic fields to your notification template [Section titled “Adding Dynamic fields to your notification template”](#adding-dynamic-fields-to-your-notification-template) 1. [Create a Custom template](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/how-to-create-custom-email-or-sms-template "How to create a Custom email or SMS template"). 2. Place the cursor in the template editor text box where you want to insert the Dynamic field (Figure 1). ![](https://help.staticso2.com/_astro/notifications1opt.CRMvP2IK_oLELA.gif)Figure 5: Place the cursor in the template editor text box 3. In the **Dynamic Fields** column on the right, click the Dynamic field you want to add (Figure 2). ![](https://help.staticso2.com/_astro/notifications2opt.BDCzZX8W_Z1iHH7A.gif)Figure 2: Add a Dynamic field 4. The chosen Dynamic field will appear in the selected location in the template. To remove a Dynamic field, click on the **X** next to the Dynamic field you want to remove. Note When you use Dynamic fields, you need to be sure that the data exists in your scheduling scenario. For example, **Event type price** is one of the Dynamic fields available to you. However, if you do not enter an Event type price in the [Payment/cancel and reschedule policy section](https://help.staticso2.com/scheduleonce/event-types-booking-pages/event-types/payment-and-rescheduling "Event type: Payment and cancel/reschedule policy section"), no data will be displayed for this field in your emails and SMS notifications. ## Dynamic fields and localization [Section titled “Dynamic fields and localization”](#dynamic-fields-and-localization) When [Customer notifications](https://help.staticso2.com/scheduleonce/event-types-booking-pages/customer-notifications/notifications-to-customers "Notifications to Customers") based on [Custom templates](https://help.staticso2.com/scheduleonce/customization-branding/notification-templates-editor/should-i-use-default-or-custom-template "Should I use a Default or Custom Template?") are sent, Dynamic fields such as time zone, country and location are shown in the locale (language) [selected on the Booking page](https://help.staticso2.com/scheduleonce/customization-branding/localization-customer-text/applying-locale "Applying a Locale"). The date/time format also follows the selected locale. In all other cases, Dynamic fields are shown in English, and the date/time format follows User profile settings. [Learn more about localization](https://help.staticso2.com/scheduleonce/customization-branding/localization-customer-text/editing-customer-interface-text "Editing Customer interface text") | | **Default templates** | **Custom templates** | | --------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | User notifications by email and SMS | OnceHub Dynamic fields are shown in English. Date/time format follows [User profile settings](https://help.staticso2.com/profile-management/managing-your-profile-in-oncehub#customizing-your-date-and-time-settings "Profile: Date and time section"). | OnceHub Dynamic fields are shown in English. Date/time format follows [User profile settings](https://help.staticso2.com/profile-management/managing-your-profile-in-oncehub#customizing-your-date-and-time-settings "Profile: Date and time section"). | | Customer notifications by email and SMS, and the Calendar event | OnceHub Dynamic fields are shown in English. Date/time format follows [User profile settings](https://help.staticso2.com/profile-management/managing-your-profile-in-oncehub#customizing-your-date-and-time-settings "Profile: Date and time section"). | OnceHub dynamic fields such as time zone, country, and location are shown in the locale (language) [selected on the Booking page](https://help.staticso2.com/scheduleonce/customization-branding/localization-customer-text/applying-locale "Applying a Locale"). Date/time format follows [locale settings](https://help.staticso2.com/scheduleonce/customization-branding/localization-customer-text/localization-editor "The Localization editor"). |