Enabling Slack Notifications for Live Chats in Routing Forms
When a guest requests a live chat, you can receive notifications in Slack via webhooks.
Key Benefits of Slack Notifications for Live Chats
Section titled “Key Benefits of Slack Notifications for Live Chats”- Real-time Alerts: Get instantly notified when guests request live assistance.
- Customizable Channels: Route notifications to specific channels to better organize your team.
Step 1: Create a Workflow in Slack
Section titled “Step 1: Create a Workflow in Slack”To enable notifications, start by creating a Workflow in Slack. Slack will generate a unique request URL for your workflow once you publish it that you will need to paste in OnceHub.
For more information on this, we recommend taking a look at Slack’s help center.
Step 2: Add the Webhook in OnceHub
Section titled “Step 2: Add the Webhook in OnceHub”Now, add your request URL from Slack to OnceHub to start receiving notifications:
Navigating to the Flow Builder
Section titled “Navigating to the Flow Builder”- Click on Routing Forms in the left-hand navigation menu.
- Select the form you want to get Slack notifications for.
Adding the Webhook URL
Section titled “Adding the Webhook URL”- Select the Live chat action.
- Add the URL to Webhook Notifications.
- Click on Save.
Step 3: Test the Integration
Section titled “Step 3: Test the Integration”Once everything is set up:
- Click the Test button in OnceHub’s Live chat action settings to send a test notification to your Slack channel.
- Confirm that the Slack channel receives the test message to ensure the integration is working.