Enabling Microsoft Teams Notifications for Live Chat in Routing Forms
When a guest requests a live chat or instant call, you can receive notifications in Microsoft Teams via webhooks.
Key Benefits of Microsoft Teams Notifications for Live Chats
Section titled “Key Benefits of Microsoft Teams Notifications for Live Chats”- Real-time Alerts: Get instantly notified when guests request live assistance.
- Customizable Channels: Route notifications to specific channels to better organize your team.
Step 1: Create an Incoming Webhook in Microsoft Teams
Section titled “Step 1: Create an Incoming Webhook in Microsoft Teams”To enable notifications, start by creating an incoming webhook in Microsoft Teams. Microsoft Teams will generate a unique webhook URL that you will need to paste in OnceHub.
For more information on this, we recommend taking a look at Microsoft’s help center.
Step 2: Add the Webhook in OnceHub
Section titled “Step 2: Add the Webhook in OnceHub”Now, add your webhook URL from Microsoft Teams to OnceHub to start receiving notifications:
Navigating to the Flow Builder
Section titled “Navigating to the Flow Builder”- Click on Routing Forms in the left-hand navigation menu.
- Select the form you want to get Microsoft Teams notifications for.
Adding the Webhook URL
Section titled “Adding the Webhook URL”- Select the Live chat action.
- Add the URL to Webhook Notifications.
- Click on Save.
Step 3: Test the Integration
Section titled “Step 3: Test the Integration”Once everything is set up:
- Click the Test button in OnceHub’s Live chat action settings to send a test notification to Microsoft Teams.
- Confirm that you received the test message to ensure the integration is working.