---
title: "Account Access and Password Recovery"
description: "We understand that accessing your account is crucial. This article provides clear instructions to help you regain access, whether you've forgotten your passw..."
url: "https://help.staticso2.com/profile-management/account-access-and-password-recovery"
---

We understand that accessing your account is crucial. This article provides clear instructions to help you regain access, whether you’ve forgotten your password, your account is locked, or your trial has expired.

[Account Access and Password Recovery](https://www.youtube-nocookie.com/embed/c6eGoe8-KB8?wmode=opaque)

## Password Recovery

[Section titled “Password Recovery”](#password-recovery)

### Forgotten Password

[Section titled “Forgotten Password”](#forgotten-password)

If you have forgotten your password, you can reset it by clicking on the [**Forgot your password?**](https://account.oncehub.com/password-reset) link on the sign-in page and follow the instructions.

### Password Reset Link Issues

[Section titled “Password Reset Link Issues”](#password-reset-link-issues)

If you have followed the **Forgot your password?** instructions provided above and have not received an email with the reset link, please ensure that you check all of your email folders, including your spam folder, for an email from <mailer@oncehub.com>.

If you are still unable to locate the email, please [**contact our support team**](https://oncehub.com/live-chat-support) for assistance.

***

## Account Login

[Section titled “Account Login”](#account-login)

### Forgotten or Inaccessible Login Email

[Section titled “Forgotten or Inaccessible Login Email”](#forgotten-or-inaccessible-login-email)

If you’ve forgotten your login email or no longer have access to it, [**contact our support team**](https://oncehub.com/live-chat-support) and we will get you back into your account as securely and quickly as we can.

### Account Locked

[Section titled “Account Locked”](#account-locked)

If your account has been locked, contact a OnceHub Administrator from your organization. Administrators can unlock user accounts by:

* Clicking the gear icon in the top-right corner.
* Selecting **Users**.
* Clicking the three horizontal dots next to the user’s profile.
* Selecting **Restore access**.

If you are the sole Administrator and your account has been locked, or if you’re not sure who the Administrator for your own account is, please [**contact us**](https://oncehub.com/live-chat-support).

***

## Account locked due to payment failure

[Section titled “Account locked due to payment failure”](#account-locked-due-to-payment-failure)

If your account has been locked while attempting to pay for your subscription, please [**contact us**](https://oncehub.com/live-chat-support) for assistance.

***

## Trial Expiration

[Section titled “Trial Expiration”](#trial-expiration)

If your trial has expired and you need a bit more time to fully explore the features and capabilities of our products, [**let our sales team know**](https://oncehub.com/oh-trial) and we’d be happy to assist.