---
title: "Updating The Status of Contacts Captured Through Your Routing Form"
description: "When using Contact Statuses in OnceHub, you can dynamically update a contact's status based on their interactions with your Routing Forms."
url: "https://help.staticso2.com/product/routing-forms/contact-data-management/updating-status-of-contacts-captured-through-your-routing-form/"
---

When using Contact Statuses in OnceHub, you can dynamically update a contact’s status based on their interactions with your Routing Forms. This enables you to track a contact’s journey and categorize them effectively based on their actions, such as scheduling or answering specific questions.

This feature works best when used with the routing capabilities of Routing Forms. For more details on routing, refer to our[ **Routing Your Interactions article**](https://help.staticso2.com/product/routing-forms/introduction-to-routing-forms/routing-your-interactions-in-routing-forms/).

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## What Are Contact Statuses?

[Section titled “What Are Contact Statuses?”](#what-are-contact-statuses)

Contact Statuses allow you to define key contact lifecycle stages such as Prospect, Discovery, Onboarding, or Active Client to match your business needs throughout the customer journey.

To learn more about Contact Statuses, please see our [**How to Manage and Customize Contact Statuses**](https://help.staticso2.com/contact-management/how-to-manage-and-customize-contact-statuses/) article.

***

## How to Update Contact Statuses in Your Routing Form

[Section titled “How to Update Contact Statuses in Your Routing Form”](#how-to-update-contact-statuses-in-your-routing-form)

Follow the steps below to update contact statuses in your Routing Form:

### Navigating to the Flow Builder

[Section titled “Navigating to the Flow Builder”](#navigating-to-the-flow-builder)

1. Click on **Routing Forms** in the left-hand navigation menu.
2. Select the form you want to update Contact statuses for.

### Updating the Contact status

[Section titled “Updating the Contact status”](#updating-the-contact-status)

1. Add the **Contact status** action from the **Add Interaction** pane on the right.
2. Select the status it should update to using the dropdown menu.
3. Click on **Save**.