---
title: "Phone Screening Agent"
description: "Phone Screening Agent is a no-setup feature that transforms your existing Routing Forms into a conversational, natural-language phone experience."
url: "https://help.staticso2.com/human-engagement/routing-forms/phone-screening/phone-screening-agent"
---

**Phone Screening Agent** is a **no-setup feature** that transforms your existing **Routing Forms** into a conversational, natural-language phone experience.

For information on how to assign a phone number, see our article on [**How to Assign a Phone Number to Your Routing Form**](https://help.staticso2.com/human-engagement/routing-forms/phone-screening/how-to-assign-phone-number-to-your-routing-form).

***

## How Phone Screening Works

[Section titled “How Phone Screening Works”](#how-phone-screening-works)

Each **Routing Form** can be assigned its own **dedicated phone number**. This turns the form into a voice-based experience where callers answer questions and are routed automatically based on the form’s pre-set logic.

For information on how to manage dedicated numbers, see our article on [**Managing Phone Numbers**](https://help.staticso2.com/billing/managing-phone-numbers).

## The Guest Experience

[Section titled “The Guest Experience”](#the-guest-experience)

When a client calls your dedicated number, they interact with the agents which is designed to handle the conversation:

* [**Personalized Welcome**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/call-recording-compliance-guidance-for-phone-agent)**:** The assistant greets the caller with your custom welcome message.
* **Conversational Logic:** The assistant asks the questions defined in your Routing Form and follows the specific routing logic of said form.
* **Integrated Booking:** If your form includes a Booking Calendar, the caller can finalize a booking directly during the phone call.

***

## Frequently Asked Questions (FAQs)

[Section titled “Frequently Asked Questions (FAQs)”](#frequently-asked-questions-faqs)

* ### Are there extra costs for my callers to use this service?

  [Section titled “Are there extra costs for my callers to use this service?”](#are-there-extra-costs-for-my-callers-to-use-this-service)

  Yes, standard phone call rates apply.

- ### Are there extra costs for me as a user to use a Phone Screening Agent?

  [Section titled “Are there extra costs for me as a user to use a Phone Screening Agent?”](#are-there-extra-costs-for-me-as-a-user-to-use-a-phone-screening-agent)

  Yes, each dedicated phone number requires a [**phone number license**](https://help.staticso2.com/billing/managing-your-subscription#adding-or-removing-phone-number-licenses).

* ### Can I generate phone numbers for any country?

  [Section titled “Can I generate phone numbers for any country?”](#can-i-generate-phone-numbers-for-any-country)

  Currently, self-serve generation is limited to U.S., Canada and UK phone numbers. For all other countries, please [**contact our Sales team**](https://www.oncehub.com/contact?).