---
title: "When to Use Phone Booking for Scheduling"
description: "Phone Booking helps you handle missed calls, enhance your IVR system and create a smooth conversational scheduling experience for your guests."
url: "https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/when-to-use-phone-booking-for-scheduling"
---

Phone Booking helps you handle missed calls, enhance your IVR system and create a smooth conversational scheduling experience for your guests.

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## Turn Missed Calls into Booked Appointments

[Section titled “Turn Missed Calls into Booked Appointments”](#turn-missed-calls-into-booked-appointments)

**Use conditional call forwarding** to automatically route missed calls (when busy or unavailable) to your **Phone Booking Number**. Guests can schedule a meeting instead of reaching a simple voicemail.

See our article on [**Using Call Forwarding to Turn Missed Calls into Booked Appointments**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/using-call-forwarding-to-turn-missed-calls-into-booked-appointments) to learn more.

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## Use Phone Booking as Your Phone Scheduling Agent

[Section titled “Use Phone Booking as Your Phone Scheduling Agent”](#use-phone-booking-as-your-phone-scheduling-agent)

**Integrate Phone Booking directly into your existing IVR system** to give callers an immediate, self-service option for scheduling. This powerful integration enables callers to book meetings without waiting for a human, freeing up staff to handle other tasks.

See our article on [**Using Phone Booking as Your Phone Scheduling Agent**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/using-phone-booking-as-your-phone-scheduling-agent) to learn more.

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## Offer a Conversational Scheduling Experience

[Section titled “Offer a Conversational Scheduling Experience”](#offer-a-conversational-scheduling-experience)

**Promote your dedicated Phone Booking Number** across your business assets and online channels. Clients can call this number to schedule a meeting, completely **eliminating the need to use a browser interface**.

See our article on [**Using Phone Booking to Offer a Conversational Scheduling Experience**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/using-phone-booking-to-offer-conversational-scheduling-experience) to learn more.