---
title: "Using Call Forwarding to Turn Missed Calls into Booked Appointments"
description: "If you're a busy professional, in a meeting, on another call, or away from the office, you can use Phone Booking alongside conditional call forwarding to ens..."
url: "https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/using-call-forwarding-to-turn-missed-calls-into-booked-appointments"
---

If you’re a busy professional, in a meeting, on another call, or away from the office, you can use [**Phone Booking**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/introduction-to-phone-booking) alongside conditional call forwarding to ensure that you never miss an opportunity to connect with your customer.

Instead of a missed call or a simple voicemail, callers will be automatically forwarded to your **Phone Booking Number** to schedule a meeting with you.

This is especially useful for:

* **After-Hours Coverage**: Your customers can still schedule a meeting 24/7, even when your office is closed.
* **Handling Busy Times**: Automatically gives callers a convenient scheduling option when you are busy or unable to pick up.

***

## How to Set Up Conditional Call Forwarding

[Section titled “How to Set Up Conditional Call Forwarding”](#how-to-set-up-conditional-call-forwarding)

To automatically route calls to your Phone Booking Number when you can’t take them, you must set up **conditional call forwarding**.

This process needs to be done directly through your **mobile phone settings** or your **service provider**, as the exact steps vary by carrier.

You will need to specify your Phone Booking Number as the destination and select the specific conditions that trigger the redirect, such as:

* **When You’re on Another Call**: If your line is busy or currently in use.
* **When You Can’t Answer**: If the call rings for a specified time or number of rings without being picked up.
* **When Your Phone is Off**: If your device is powered down, out of range, or otherwise unavailable.

***

## Call Forwarding Costs for Phone Booking

[Section titled “Call Forwarding Costs for Phone Booking”](#call-forwarding-costs-for-phone-booking)

Before implementing call forwarding, be aware of potential charges.

* **Standard Rates Apply**: The Phone Booking Number is not toll-free.
* **Check Your Plan**: Forwarding calls to Phone Booking may incur charges based on your existing phone plan or service provider.