---
title: "Booking Calendar Scheduling Experience: Phone Vs. Web"
description: "In OnceHub, meetings can be scheduled either via a phone call or a web browser interface."
url: "https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/booking-calendar-scheduling-experience-phone-vs-web"
---

In **OnceHub**, meetings can be scheduled either via a **phone call** or a **web browser interface**.

While both methods successfully achieve the goal of booking a meeting, the **process and overall experience differ**.

This article outlines the key distinctions between these two methods.

***

## The Core Differences in Approach

[Section titled “The Core Differences in Approach”](#the-core-differences-in-approach)

The two scheduling methods employ different approaches in how guests find a time to meet, select meeting options, and provide information.

### 1. Finding a Time to Meet

[Section titled “1. Finding a Time to Meet”](#1-finding-a-time-to-meet)

#### Scheduling via Phone Call (Guest-centric)

[Section titled “Scheduling via Phone Call (Guest-centric)”](#scheduling-via-phone-call-guest-centric)

When a guest schedules a meeting via phone call, they are first asked to provide their preferred time to schedule. **Phone Booking** then assists them in finding a suitable time when the host is also available.

#### Scheduling via Web Browser/GUI (Host-centric)

[Section titled “Scheduling via Web Browser/GUI (Host-centric)”](#scheduling-via-web-browsergui-host-centric)

When a guest schedules a meeting via a web browser, they are shown all of the host’s available time slots to select from.

### 2. Meeting Options in Booking Hubs

[Section titled “2. Meeting Options in Booking Hubs”](#2-meeting-options-in-booking-hubs)

#### Scheduling via Phone Call (Guest-centric)

[Section titled “Scheduling via Phone Call (Guest-centric)”](#scheduling-via-phone-call-guest-centric-1)

When a guest schedules via a phone call, they are asked what they would like to meet about. **Phone Booking** will then use the most appropriate Booking Calendar within the Booking Hub as the meeting option.

If they are unsure, **Phone Booking** will assist them to find the most suitable meeting option.

#### Scheduling via Web Browser /GUI (Host-centric)

[Section titled “Scheduling via Web Browser /GUI (Host-centric)”](#scheduling-via-web-browser-gui-host-centric)

When a guest schedules a meeting via a web browser, they are shown all of the Booking Calendars as configured within the Booking Hub.

### 3. When We Collect the Guest’s Information

[Section titled “3. When We Collect the Guest’s Information”](#3-when-we-collect-the-guests-information)

#### Scheduling via Phone Call (After Confirmation)

[Section titled “Scheduling via Phone Call (After Confirmation)”](#scheduling-via-phone-call-after-confirmation)

When a guest schedules via a phone call, **only the guest’s name and either an email or mobile phone number** are required to confirm the meeting. Afterwards, **Phone Booking** will ask the guest questions based on the free-text questions in your Booking Calendar form.

#### Scheduling via Web Browser/GUI (Before Confirmation)

[Section titled “Scheduling via Web Browser/GUI (Before Confirmation)”](#scheduling-via-web-browsergui-before-confirmation)

When a guest schedules a meeting via a web browser, they will need to complete all the questions on the Booking Calendar form before they are able to confirm the **meeting**.

To learn more about specific supported and unsupported features, see the [**Booking Calendar Settings not Supported in Phone Booking**](https://help.staticso2.com/human-engagement/booking-calendars/phone-booking/booking-calendar-settings-not-supported-in-phone-booking) article.

### 4. Information in the Confirmation Email Sent to Hosts

[Section titled “4. Information in the Confirmation Email Sent to Hosts”](#4-information-in-the-confirmation-email-sent-to-hosts)

#### Scheduling via Phone Call

[Section titled “Scheduling via Phone Call”](#scheduling-via-phone-call)

When a guest schedules a meeting via a phone call, the host’s booking confirmation email includes:

* * The **Booking Form** questions
  * The **guest’s responses** to those questions
  * A **transcript of the phone call**

#### Scheduling via Web Browser/ GUI

[Section titled “Scheduling via Web Browser/ GUI”](#scheduling-via-web-browser-gui)

When a guest schedules a meeting via a web browser, the host’s booking confirmation email includes:

* * The **Booking Form** questions
  * The **guest’s responses** to those questions