---
title: "Booking Calendar Guest Notifications"
description: "Guest notifications in Booking Calendars keep clients informed by automatically sending confirmation and reminder messages related to their appointments."
url: "https://help.staticso2.com/human-engagement/booking-calendars/notifications/booking-calendar-guest-notifications"
---

**Guest notifications** in **Booking Calendars** keep clients informed by automatically sending confirmation and reminder messages related to their appointments. This guide explains how to configure standard notifications and create custom workflows for more personalized communication.

***

## Default Guest Notifications

[Section titled “Default Guest Notifications”](#default-guest-notifications)

Each **Booking Calendar** includes standard notifications that are automatically set up to keep guests informed about their bookings. These default notifications ensure that guests receive essential updates without requiring additional setup.

### Standard Notifications (Automatically Enabled):

[Section titled “Standard Notifications (Automatically Enabled):”](#standard-notifications-automatically-enabled)

* **Meeting Confirmation:** Sent immediately after a booking is made to confirm appointment details.
* **Meeting Reminder:** Sent, by default, 1 hour before the scheduled meeting.
* **Meeting Rescheduled:** Notifies clients when the meeting date or time is changed.
* **Meeting Reassigned:** Alerts clients when the meeting host changes.
* **Meeting Cancellation:** Informs clients when a meeting has been canceled.

These default notifications provide a consistent client experience, ensuring that clients stay updated throughout the booking process. You can customize these notifications or create advanced workflows for more tailored communication.

***

## Configure Guest Notification

[Section titled “Configure Guest Notification”](#configure-guest-notification)

Guest notifications are centrally managed at the **Booking Calendar** level to ensure consistent communication across all team members.

### **To Set-up Notifications**

[Section titled “To Set-up Notifications”](#to-set-up-notifications)

1. Select **Booking Calendars** from the left navigation menu.

2. Select the Booking Calendar you wish to edit and navigate to the **Notifications** tab.

3. In the **Guest Notifications** section, toggle the **Email notification** or **SMS notification** checkboxes for each stage of the booking lifecycle (e.g., Meeting Scheduled, Meeting Reminder etc.). **SMS Consent:** Enabling SMS notifications automatically adds a consent checkbox to your **Booking Form** to collect the guest’s phone number and consent. Note that your account includes **25 complimentary SMS credits** to get started.

4. Adding **Meeting Reminders:**

   * Scroll to the **Meeting Reminder** section.
   * Click the **+ Add reminder** link to configure up to five reminders.
   * Use the dropdown menu to specify the exact timing (e.g., 1 hour before).

### Email Customization and Object Properties

[Section titled “Email Customization and Object Properties”](#email-customization-and-object-properties)

Personalizing your content ensures guests receive professional information tailored to your brand.

* **Customize Content:** Click the **Customize email** dropdown to edit the Subject and Body. You can use full text formatting (Bold, Italics, Alignment) and add custom instructions or images.

* **Insert Object Properties:** When editing, type **@** to access a list of all your Object Properties. These automatically pull data into the email, such as:

  * **Guest Info:** Full name, email address.
  * **Meeting Details:** Date, Time, Location.
  * **Links:** Reschedule link, Cancel link.