---
title: "Joining Your Organization's OnceHub Account"
description: "Joining your organization's OnceHub account is straightforward. This guide will walk you through every step, explain common pitfalls, and answer frequently a..."
url: "https://help.staticso2.com/getting-started/introduction-oncehub/joining-your-organizations-oncehub-account"
---

Joining your organization’s **OnceHub** account is straightforward. This guide will walk you through every step, explain common pitfalls, and answer frequently asked questions to ensure a smooth onboarding experience.

***

## Step 1: Invitation Email

[Section titled “Step 1: Invitation Email”](#step-1-invitation-email)

Your **administrator** will send you an email invitation from OnceHub with the subject line ***Invitation to Join.*** This email contains a link to join your organization’s OnceHub account.

* If you don’t see the email in your inbox, check your **spam** or **junk mail** folder, and make sure the invitation was sent to the **correct email address**.
* If you still can’t find it, ask your **administrator** to resend the invitation.

***

## Step 2: Sign-In Link

[Section titled “Step 2: Sign-In Link”](#step-2-sign-in-link)

Click the **Sign in to your account** button or link in the invitation email. This opens the OnceHub sign-in page.

**IMPORTANT:** The link is only valid for **72** **hours**. If it expires, ask your administrator to resend the invitation.

***

## Step 3: Onboarding Process

[Section titled “Step 3: Onboarding Process”](#step-3-onboarding-process)

After signing in, you’ll be guided through an onboarding process where you can set your **availability** and connect your **productivity suites** and **video conferencing tools**.

We recommend checking out our **[Introduction to OnceHub](https://help.staticso2.com/getting-started/introduction-oncehub/introduction-to-oncehub)** article. This guide will walk you through the initial setup process and help you get the most out of OnceHub.

***

## Frequent Asked Questions (FAQs)

[Section titled “Frequent Asked Questions (FAQs)”](#frequent-asked-questions-faqs)

### Can someone else set up my profile for me?

[Section titled “Can someone else set up my profile for me?”](#can-someone-else-set-up-my-profile-for-me)

An **administrator** can change your profile settings, but you **must** connect your **productivity suite** and any standalone integrations yourself.

We recommend that you complete the onboarding process yourself and then notify your account administrator so that they may make any necessary changes.

### Can I delete my profile?

[Section titled “Can I delete my profile?”](#can-i-delete-my-profile)

Only an **administrator** can delete user profiles. Even administrators can not delete their own profiles; another administrator must do it.

### My admin is trying to add me to the account, but they see an alert that an account with my email ID already exists.

[Section titled “My admin is trying to add me to the account, but they see an alert that an account with my email ID already exists.”](#my-admin-is-trying-to-add-me-to-the-account-but-they-see-an-alert-that-an-account-with-my-email-id-already-exists)

To use that email ID, you must first delete your **existing OnceHub account**. Follow these steps:

1. **Sign in** to OnceHub with that email.
2. Click the **gear** **icon** in the top navigation menu.
3. Select **Settings and permissions** and click **Delete account**. This will free up the email ID.

Your admin can now invite you to their account. This will send you an email with a sign-up link to join the account.