Secure attachments [Classic]

You can add an Attachment field to your Booking form. This allows you to request one attachment from your Customers. The file size limit is 5 MB and executable files are not allowed. Attachments are secured with permission-based access.

In this article, you’ll learn about Secure attachments.

<script id="snippet-prepend">
$(function(){

  /*disable in widget*/
  if($('.w-documentation-article').length === 0){

     var ToC =
  "&lt;nav role='navigation' class='table-of-contents toc-top'><h4>In this article:" + "<ul>";
     var el,     title, link, header;
      //Define the heading levels you want to use in ascending order. Can add extra or remove unneeded.
     $(".hg-article-body h1, .hg-article-body h2, .hg-article-body h3, .hg-article-body h4").each(function() &#123;
              el = $(this);
              title = el.text();
                 if(title != '')&#123;
                anchorTitle = el.text().replace(/([~!@#$%^&*()_+=`&#123;&#125;\[\]\|\\:;'&lt;>,.\/\? ])+/g, '-').toLowerCase();
                link = "#" + anchorTitle;
                //Set all headers to a 0-nesting level.
                header = 'header-nesting-0';
                //Adjust header-nesting layers so that they point to the correct html tag. header-nesting-1 should match the second .hg-article-body h# listed above; header-nesting-2 should match the third, etc.
                if($(this).is('h2'))&#123;
                    header = 'header-nesting-1';
                &#125;else if($(this).is('h3'))&#123;
                    header = 'header-nesting-2'
                &#125;
                el.html('<a id="'+anchorTitle+'" class="toc-anchor">' + el.html());
                newLine =
      "<li class='"+header+"'>" +
        "<a class='article-anchor' href='" + link + "'>" +
          title +
        "" +
      "";


                ToC += newLine;
              &#125;
              &#125;);
     ToC +=
   "" +
  "";
    $("#snippet-prepend").before(ToC);
  &#125;
&#125;);

&lt;/script>

<style>
/* CSS to style the TOC as it displays and the auto-created anchors
.toc-top styles the box for the TOC; adjust styles here to tweak look and feel */

.toc-top {
  background-color: #FAFAFA; /* set to #fff or delete entirely for no background */
  border: 1px solid #C8C8C8; /* adjust the color hex here to change border color */
  box-shadow: 0 1px 1px rgba(0, 0, 0, 0.05) inset;
  margin-top: 24px;
  margin-bottom: 36px;
  min-height: 20px;
  padding: 13px 20px;
  max-width: 75%;
}
.toc-top h4 {
  font-size: 18px;
  line-height: 26px;
  margin: 0 0 8px;
  font-weight: 400;
}
.toc-top ul {
  padding: 0 0 0 15px !important;
  margin-bottom: 0;
}
.toc-top > ul {
  margin-bottom: 13px!important;
}
.toc-anchor {
  display: block;
  height: 90px;
  margin-top: -90px;
  visibility: hidden;
}

/* Set the indentation for the nesting levels. May need to be edited to match changes above. Increase or decrease the margin-left to get your desired level of indentation. */
.header-nesting-1 {
    margin-left: 14px;
}
.header-nesting-1:before {
  background-image: url(https://dyzz9obi78pm5.cloudfront.net/app/image/id/5d31bcc88e121c9b25ba22c4/n/bulletv2.svg)!important;
}
.header-nesting-2 {
    margin-left: 28px;
}
.header-nesting-2:before {
  background-image: url(https://dyzz9obi78pm5.cloudfront.net/app/image/id/5d31be536e121cf22b0cc6ae/n/bulletv3.svg)!important;
}
</style>

How are attachments secured?

All OnceHub attachment fields are automatically secured with permission-based access throughout the entire booking lifecycle. You must sign into your account in order to download an attachment.

Only the Booking page Owner and Editors can download the attachments provided by your Customers at the time of the booking. Any other OnceHub User or third party will not be able to download the attachment, and the Customer who provided the attachment will not be able to view it after submission.

ImportantIt is not recommended to ask Customers to upload attachments that contain sensitive information. Attachments are not encrypted or password protected.

Accessing Secure attachments

Only the Booking page Owner or Editor can access and download the attachment. You can access Secure attachments in the Activity stream in the Details pane for the activity, or directly from the User email notification.

If you access the Secure attachment directly from User notifications, you will be required to login to your OnceHub account before you can download the attachment. Once logged in, the download will start automatically.