---
title: "Setting Up User Notifications for Your Chatbot"
description: "Adding notifications to your Chatbot allows users to receive real time alerts whenever certain chatbot interactions occur."
url: "https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/setting-up-user-notifications-for-your-chatbot"
---

Adding notifications to your Chatbot allows users to receive real time alerts whenever certain chatbot interactions occur. This ensures that the right team members are alerted immediately about high-priority conversations.

For instance, you can trigger an internal message or email when a visitor answers a qualifying question, even if they don’t complete the entire bot flow.

Note

When a notification is triggered, the **entire chat transcript** up to that specific interaction is sent to a specified User. These notifications are strictly for internal use only, and will not be seen by **Visitors**.

***

## Why Use Notifications in Your Chatbot?

[Section titled “Why Use Notifications in Your Chatbot?”](#why-use-notifications-in-your-chatbot)

**User Notifications** bridge the gap between automated Chatbot flows and human interaction. Utilizing this feature allows you to:

* **Be Prepared:** Your team is prepared with necessary context before engaging with a visitor.
* **Respond Immediately:** Receive alerts about high-priority conversations the moment they happen.
* **Engage Proactively:** Take immediate action based on specific visitor data or qualifying answers

***

## How to Set Up Notifications for Your Chatbot

[Section titled “How to Set Up Notifications for Your Chatbot”](#how-to-set-up-notifications-for-your-chatbot)

Follow the steps below to trigger a notification based on the visitor’s behavior.

1. Click on **Chatbots** in the left-hand navigation menu.

2. Select the chatbot you want to configure.

3. Add the **User notification** action from the **Add Interaction** pane on the right.

4. Select your preferred method for receiving real-time alerts:

   * **Notify in your messaging platform:** Select this option to send alerts to platforms like [**Slack**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/enabling-slack-notifications-for-live-engagements-in-chatbots), [**Microsoft Teams**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/enabling-microsoft-teams-notifications-for-live-engagements-in-chatbots), or [**Google Chat**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/enabling-google-chat-notifications-for-live-engagements-in-chatbots).

     1. Add the URL in the **Notify in your messaging platform** textbox.

   * **Notify via email:** Select this option to receive alerts directly in your inbox.

     1. **Subject:** (**Optional**) Provide the Subject line for the email that will be sent.
     2. **Message Body:** (**Optional**) Provide a message to be included with the conversation transcript in the email sent to the recipient(s).
     3. **Recipients:** Select who should get the alert from the Recipients dropdown menu.

5. Click **Save** to confirm the changes.