---
title: "Introduction to Chatbots"
description: "Chatbots in OnceHub streamline the qualification process by asking your guests tailored questions and directing them to specific actions based on their respo..."
url: "https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/introduction-to-chatbots"
---

Chatbots in OnceHub streamline the qualification process by asking your guests tailored questions and directing them to specific actions based on their responses.

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## What is a Chatbot?

[Section titled “What is a Chatbot?”](#what-is-a-chatbot)

A Chatbot helps you qualify guests by guiding them through customized paths based on their answers to specific questions. These paths, or “routes,” can lead to various outcomes, such as:

* Scheduling a meeting directly within the bot.
* Connecting with a live sales agent via chat.
* Qualifying leads for immediate live video calls.

The flexibility of Chatbots ensures that your guests receive a tailored experience that aligns with their needs, helping you nurture valuable leads more effectively.

***

## Key Benefits of Using Chatbots

[Section titled “Key Benefits of Using Chatbots”](#key-benefits-of-using-chatbots)

* **Efficient Lead Qualification:** Instantly identify and qualify leads through conditional routing.
* **Engage High-Value Leads:** Offer live engagement options directly to qualified leads within the bot itself, streamlining the conversion process.
* **Customized Data Collection:** Tailor the information you gather to align with the type of meetings or interactions your business offers.
* **AI Conversation:** AI conversations accelerate guest engagement, offering a more satisfying experience than standard chatbots.

***

## Core Features of Chatbots

[Section titled “Core Features of Chatbots”](#core-features-of-chatbots)

Chatbots come equipped with powerful features designed for flexibility and effectiveness:

* [**Conditional Routing**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/routing-your-interactions-in-chatbots)**:** Direct guests to the next appropriate step based on their bot responses.
* [**Customizable Bots**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/creating-chatbot)**:** Collect only the information you need for better qualification and reduced friction.
* [**In-Bot Scheduling**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/offering-scheduling-in-your-chatbot) [**and Live engagements**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/offering-live-chat-with-your-chatbot)**:** Enable guests to set up meetings, initiate a chat or offer a video call, all without leaving the bot.
* [**AI Conversation**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/engage-with-visitors-using-an-ai-conversation)**:** Allow for a more dynamic experience by making use of AI to serve your guests.
* [**Standalone Page Sharing**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/sharing-your-chatbot-as-standalone-page)**:** Provide guests with a direct link to access your bot.
* [**Website Embedding**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/embedding-your-chatbots-on-your-website)**:** Easily integrate the bot into your website for a smoother customer journey.
* [**Automatic Reach Out**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/automatically-reach-out-to-your-website-visitors-with-chatbot)**:** Target website visitors with chatbots based on their needs.
* [**File Sharing in Live Chat**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/sharing-files-in-live-chat)**:** You and your visitors can exchange up to five files at once (25MB total) for immediate visual context and faster resolution.