---
title: "How to Monitor and Barge into AI Conversations"
description: "You can monitor and barge into any conversation your AI Agents are having with visitors through Chatbots from within the Live Engagements section of your acc..."
url: "https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/how-to-monitor-and-barge-into-ai-conversations"
---

You can monitor and barge into any conversation your AI Agents are having with visitors through [**Chatbots**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/introduction-to-chatbots) from within the **Live Engagements** section of your account.

## Why use Monitoring and Intervention in Live Chats

[Section titled “Why use Monitoring and Intervention in Live Chats”](#why-use-monitoring-and-intervention-in-live-chats)

* **Real-Time Supervision:** Identify immediate opportunities to either correct the AI or take over the conversation for specialized tasks, such as jumping on an instant call to close a hot lead.
* **Strategic Intervention:** If you notice a customer becoming frustrated or the AI Agent is struggling with a complex query, you can take immediate action to resolve the situation.

***

### Who can See Live AI Agent Conversations?

[Section titled “Who can See Live AI Agent Conversations?”](#who-can-see-live-ai-agent-conversations)

The conversations that you can monitor depend on the [**Team assigned to the AI Agent Interaction**](https://help.staticso2.com/ai-front-office-workers/website-assistant/chatbots/how-to-use-ai-agents-within-your-chatbots#how-to-add-an-ai-agent-to-your-chatbot) within a Chatbot. You will only see active chats that were broadcast to a team you are a member of.

***

### How to Monitor and Barge into AI Agent Conversations

[Section titled “How to Monitor and Barge into AI Agent Conversations”](#how-to-monitor-and-barge-into-ai-agent-conversations)

Follow these steps to navigate to Live Engagements and intervene in a conversation if necessary:

1. Click **Live Engagements** in the top navigation bar.
2. Select **Active Calls and Chats** from the left-hand menu.
3. Expand **AI AGENT CHATS** in the left pane.
4. Select the conversation you wish to monitor.
5. **Optional:** Click **Barge in** at the top of the middle pane to take over the conversation.