---
title: "Introduction to User Attributes"
description: "User Attributes allow you to categorize Users based on characteristics such as Language, Location, or Area of Expertise."
url: "https://help.staticso2.com/account-administration/user-attributes/introduction-to-user-attributes"
---

**User Attributes** allow you to categorize **Users** based on characteristics such as ***Language***, ***Location***, or ***Area of Expertise***.

By associating **Users** with specific attributes, you allow visitors to filter the options on your [**Booking Hubs**](https://help.staticso2.com/human-engagement/booking-hubs/introduction-to-booking-hubs/introduction-to-booking-hubs) and help them connect with the most suitable team member.

Tip

User Attributes are best suited for non-linear filtering. For example, selecting a ***Language*** or ***Region*** independently. However, if you want visitors to move through a step-by-step or hierarchical flow, such as choosing a ***Department*** first and then a specific ***Field***, we recommend using [**Booking Hub Categories**](https://help.staticso2.com/human-engagement/booking-hubs/configuring-bookng-hubs/how-to-group-booking-calendars-with-booking-hubs) instead.

***

## Components of User Attributes

[Section titled “Components of User Attributes”](#components-of-user-attributes)

A **User Attribute** consists of three components:

1. **Attribute Name:** The label that identifies the category, such as ***Language*** or\* **Country\***.
2. **Options:** The specific values available within an attribute. For example, under the attribute ***Language***, options might include** *English***, ***Spanish*** or ***French***.
3. **Associated Users:** The **Users** associated with an Option. For instance, if Sarah speaks English, she is associated with the ***English*** option.

***

## Use Case Based Scenario

[Section titled “Use Case Based Scenario”](#use-case-based-scenario)

Consider the scenario of an international law firm where it is essential that potential clients are connected with a lawyer who is based in a specific country and has specialization in the relevant field of law.

### The Team Structure

[Section titled “The Team Structure”](#the-team-structure)

The firm consists of five lawyers located in two different countries, each with a specific area of practice:

* **Maria:** Based in the USA; specializes in Estate Planning.
* **Jolene:** Based in the USA; specializes in Criminal Law.
* **John:** Based in the USA; specializes in Immigration Law.
* **Sarah:** Based in Australia; specializes in Estate Planning and Family Law.
* **Grant:** Based in Australia; specializes in Immigration Law.

### The Setup

[Section titled “The Setup”](#the-setup)

Each lawyer has a specific [**Booking Calendar** ](https://help.staticso2.com/human-engagement/booking-calendars/introduction-to-booking-calendars/introduction-to-booking-calendars)listing their availability. These calendars are grouped into a single **Booking Hub**, which is presented to clients via a ***Book a Consultation*** button on the firm’s website.

To ensure clients find the right lawyer, the administrator creates two **User Attributes**:

**1. Country**

* **USA:** Associates John, Maria, and Jolene.
* **Australia:** Associates Sarah and Grant.

**2. Specialization**

* **Immigration:** Associates John and Grant.
* **Estate Planning:** Associates Sarah and Maria.
* **Family Law:** Associates Sarah.
* **Criminal Law:** Associates Jolene.

### The Result

[Section titled “The Result”](#the-result)

Once these **User Attributes** are configured, the attribute filters are enabled on the **Booking Hub**. When a potential client visits the **Booking Hub**, they can filter by **Country** and **Specialization**.

* If a client selects ***USA*** and** *Immigration***, the system filters the Booking Calendars and displays only** *John***.
* If a client selects ***Australia*** and ***Estate Planning***, the system displays ***Sarah***.

This ensures clients are routed to the appropriate lawyer without manual intervention.

***

## Related Articles

[Section titled “Related Articles”](#related-articles)

* To learn how to configure these settings, read our[ **How to Configure User Attributes**](https://help.staticso2.com/account-administration/user-attributes/how-to-configure-user-attributes) article.
* For details on grouping Booking Calendars, see the [**How to Group Booking Calendars with Booking Hubs**](https://help.staticso2.com/human-engagement/booking-hubs/configuring-bookng-hubs/how-to-group-booking-calendars-with-booking-hubs) article.
* For an explanation on how filters interact with **Teams**, read our [**How Booking Hub Filters Impact Team Availability**](https://help.staticso2.com/human-engagement/booking-hubs/configuring-bookng-hubs/how-booking-hub-filters-impact-team-availability) article.